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Table of content

• Nature and purpose of management consulting
    ✔ What is consulting?
    ✔ Why are consultants used? Five generic purposes
    ✔ How are consultants used? Ten principal ways
    ✔ The consulting process
    ✔ Evolving concepts and scope of management consulting
• The consulting industry
    ✔ A historical perspective
    ✔ The current consulting scene
    ✔ Range of services provided
    ✔ Generalist and specialist services
    ✔ Main types of consulting organization
    ✔ Internal consultants
    ✔ Management consulting and other professions
    ✔ Management consulting, training and research
• The consultant–client relationship
    ✔ Defining expectations and roles
    ✔ The client and the consultant systems
    ✔ Critical dimensions of the consultant–client relationship
    ✔ Behavioural roles of the consultant
    ✔ Further refinement of the role concept
    ✔ Methods of influencing the client system
    ✔ Counselling and coaching as tools of consulting
• Consulting and change
    ✔ Understanding the nature of change
    ✔ How organizations approach change
    ✔ Gaining support for change
    ✔ Managing conflict
    ✔ Structural arrangements and interventions for assisting change
• Consulting and culture
    ✔ Understanding and respecting culture
    ✔ Levels of culture
    ✔ Facing culture in consulting assignments
• Professionalism and ethics in consulting
    ✔ Is management consulting a profession?
    ✔ The professional approach
    ✔ Professional associations and codes of conduct
    ✔ Certification and licensing
    ✔ Legal liability and professional responsibility
• Entry
    ✔ Initial contacts
    ✔ Preliminary problem diagnosis
    ✔ Terms of reference
    ✔ Assignment strategy and plan
    ✔ Proposal to the client
    ✔ The consulting contract
• Diagnosis
    ✔ Conceptual framework of diagnosis
    ✔ Diagnosing purposes and problems
    ✔ Defining necessary facts
    ✔ Sources and ways of obtaining facts
    ✔ Data analysis
    ✔ Feedback to the client
• Action planning
    ✔ Searching for possible solutions
    ✔ Developing and evaluating alternatives
    ✔ Presenting action proposals to the client
• Implementation
    ✔ The consultant’s role in implementation
    ✔ Planning and monitoring implementation
    ✔ Training and developing client staff
    ✔ Some tactical guidelines for introducing changes in work methods
    ✔ Maintenance and control of the new practice
• Termination
    ✔ Time for withdrawal
    ✔ Evaluation
    ✔ Follow-up
    ✔ Final reporting

Table of content

✔ What Leaders Do
✔ Communication and Expectation
✔ Motivation at Empowers
✔ Mentoring at Makes a Difference
✔ e Hallmarks of Leadership Talent
✔ e Four Qualities of Leadership Masters
✔ Embracing Risk
✔ Confronting Risk Aversion
✔ Inspirational Leadership
✔ A Profile of the Inspirational Leader
✔ Organizational Leadership
✔ e Tactics of Great Organizational Leaders
✔ Finding Your Leadership Style
✔ Continuing to Discover Your Leadership Style
✔ Leadership in Balance I: Whole Health
✔ Leadership in Balance II: Time and Family
✔ Leadership in the New Workplace
✔ Diversifying and Humanizing Your Organization
✔ Practical Tactics and Techniques
✔ Consistency, Competence, and Phone Communication
✔ Dealing with Crisis: e Truest Test of Leadership Mastery
✔ Mastering Crisis Management
✔ Building a Firm Foundation for an Unpredictable Future
✔ Putting It All Together

Table of content

• THE STRUCTURAL ANALYSIS OF INDUSTRIES
    ✔ Structural Determinants of the Intensity of Competition
    ✔ Structural Analysis and Competitive Strategy
    ✔ Structural Analysis and lndustry Definition
• GENERIC COMPETITIVE STRATEGIES
    ✔ Three Generic Strategies
    ✔ Stuck in the Middle
    ✔ Risks of the Generic Strategies
• A FRAMEWORK FOR COMPETITOR ANALYSIS
    ✔ The Components of Competitor Analysis
    ✔ Putting the Four Components Together-The Competitor Response Profile
    ✔ Competitor Analysis and Industry Forecasting
    ✔ The Need for a Competitor Intelligence System
• MARKET SIGNALS
    ✔ Types of Market Signals
    ✔ The Use of History in Identifying Signals
    ✔ Can Attention to Market Signals Be a Distraction?
• COMPETITIVE MOVES
    ✔ lndustry Instability: The Likelihood of Competitive Warfare
    ✔ CompetitiveMoves
    ✔ Commitment
    ✔ Focal Points
    ✔ A Note on Information and Secrecy
• STRATEGY TOWARD BUYERS AND SUPPLIERS
    ✔ Buyer Selection
    ✔ Purchasing Strategy
• STRUCTURAL ANALYSIS WITHIN INDUSTRIES
    ✔ Dimensions of Competitive Strategy
    ✔ Strategic Groups
    ✔ Strategic Groups and a Firm’s Profitability
    ✔ Implications for Formulation of Strategy
    ✔ The Strategic Group Map as an Analytical Tool
• INDUSTRY EVOLUTION
    ✔ Basic Concepts in lndustry Evolution
    ✔ Evolutionary Processes
    ✔ Key Relationships in lndustry Evolution
• COMPETITIVE STRATEGY IN FRAGMENTED INDUSTRIES
    ✔ What Makes an lndustry Fragmented?
    ✔ Overcoming Fragmentation
    ✔ Coping with Fragmentation
    ✔ Potential Strategic Traps
    ✔ Formulating Strategy
• COMPETITIVE STRATEGY IN EMERGING INDUSTRIES
    ✔ The Structural Environment
    ✔ Problems Constraining lndustry Development
    ✔ Early and Late Markets
    ✔ Strategic Choices
    ✔ Techniques for Forecasting
    ✔ Which Emerging lndustries to Enter
• THE TRANSITION TO INDUSTRY MATURITY
    ✔ Industry Change during Transition
    ✔ Some Strategic Implications of Transition
    ✔ Strategic Pitfalls in Transition
    ✔ Organizational Implications of Maturity
    ✔ lndustry Transition and the General Manager
• COMPETITIVE STRATEGY IN DECLINING INDUSTRIES
    ✔ Structural Determinants of Competition in Decline
    ✔ Strategic Alternatives in Decline
    ✔ Choosing a Strategy for Decline
    ✔ Pitfalls in Decline
    ✔ Preparing for Decline
• COMPETITION IN GLOBAL INDUSTRIES
    ✔ Sources and Impediments to Global Competition
    ✔ Evolution to Global lndustries
    ✔ Competition in Global lndustries
    ✔ Strategic Alternatives in Global lndustries
    ✔ Trends Affecting Global Competition
• THE STRATEGIC ANALYSIS OF VERTICAL INTEGRATION 300
    ✔ Strategic Benefits and Costs of Vertical lntegration
    ✔ Particular Strategic Issues in Forward lntegration
    ✔ Particular Strategic Issues in Backward lntegration
    ✔ Long-Term Contracts and the Economics of Information
    ✔ Illusions in Vertical lntegration Decisions
• CAPACITY EXPANSION
    ✔ Elements of the Capacity Expansion Decision
    ✔ Causes of Overbuilding Capacity
    ✔ Preemptive Strategies
• ENTRY INTO NEW BUSINESSES
    ✔ Entry through Internal Development
    ✔ Entry through Acquisition
    ✔ Sequenced Entry

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